Rizen hosting and care
Three plans, priced in public. What changes between them is how fast you get an answer and how many hours of changes are included, not whether we bother to keep your site safe.
Hosting is the easy half. Anyone can rent you a server. What you are actually buying is a person who checks that the contact form still sends email after a plugin updated itself at two in the morning.
Every plan includes the same care and update work, set out in full in our care policy. What changes between them is response time and how many hours of changes are included.
Most hosting pages quote one number and let you assume it covers both. It does not, anywhere, so here are both.
Worth agreeing in advance, on a calm day, rather than arguing about at eleven at night.
These are emergencies, on any plan. The site is down or unreachable. It has been broken into or is serving something it should not. Nobody can log in. Payments, giving or bookings are failing. Email from the site has stopped arriving.
These are not, and they go in the normal queue. A layout looks slightly off on one browser. You want a new page, a new feature or a redesign. A plugin you installed yourself is misbehaving. Something has looked wrong for three weeks and today became urgent.
If you are not sure, treat it as an emergency and tell us. We would much rather look and find it was nothing.
No. We will build your site and hand it over to host wherever you like. We will say honestly that we can do less for you elsewhere, because staging and one click restore points are what make our update process safe, and not every host has them.
Nothing. You stay at $50 and you keep everything you have now. These plans are for new sites. If you ever want faster response or included hours you can move up, and if you do not, we are not going to come asking.
Our host publishes their own figure and we are not going to reprint it as a promise we do not control. What we will commit to is what we actually control: we are alerted when your site goes down on Premium, and we work on an outage immediately on every plan.
Not one you will hit. A brochure site, a church site or a local business site sits far inside the plan. If you are running a shop doing real volume, tell us and we will price it properly instead of pretending it fits.
We tell you before we go over, and anything beyond is quoted at our normal rate and agreed first. You will never open an invoice and find hours on it you did not approve.
Any time, effective the next billing month. Moving down does not cost anything and does not need a reason.
Tell us what you have and how quickly you need someone to pick up when it breaks. That one answer usually decides it.
hello@getrizen.com (877) 412-1233